❓ Frequently Asked Questions (FAQs)

Last updated: August 1, 2025

🍽️ 1. What products do you sell?

At Modistitch, we specialize in handcrafted wooden kitchenware, including cutting boards, serving trays, wooden utensils, coasters, and other home and kitchen essentials — all made from natural wood and designed to bring warmth and functionality to your space.

🚚 2. How long does shipping take?

  • Processing time: 1–3 business days

  • U.S. orders: Estimated delivery in 5–10 business days

  • International orders: Estimated delivery in 10–20 business days

For full details, please visit our Shipping Policy.

🌍 3. Do you ship internationally?

Yes, we offer international shipping 🌎
Shipping rates and estimated delivery times vary by country and will be calculated at checkout.

🔁 4. What is your return policy?

We accept returns on eligible items within 14 days of delivery.

  • Products must be unused and in their original packaging

  • Custom or personalized items are non-refundable, unless defective or damaged upon arrival

Please review our Returns & Exchanges Policy for full terms.

💳 5. What payment methods do you accept?

We accept a wide range of secure payment methods:

  • Visa, Mastercard, American Express, Discover

  • PayPal

  • Apple Pay, Google Pay, Shop Pay (if available)

All transactions are encrypted and processed securely.

✏️ 6. Can I cancel or change my order?

Yes — orders may be canceled or changed within 12 hours of placement.
After this timeframe, the order may already be in production or shipped.

Please email [email protected] as soon as possible with your request.

📦 7. What if my item arrives damaged or incorrect?

If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery.
We’ll happily send a replacement or issue a refund at no extra cost.

👤 8. Do I need an account to place an order?

No, you can check out as a guest.
However, creating an account gives you:

  • Access to your order history

  • Faster checkout

  • The ability to save favorite products

🛡️ 9. Is my personal information secure?

Absolutely. Your information is protected with SSL encryption and we never share or sell your data to third parties.
You can find more details in our Privacy Policy.

📩 10. How can I contact you?

We’re here to assist you:

  • Email: [email protected]

  • Phone: +84 389 323 506

  • Address: Bat Di, Quang Trung, Vu Ban, Nam Dinh, Vietnam

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM