Returns & Refunds Policy
If you are not satisfied with your Modistitch wooden utensils, you may return unused and undamaged items within 14 days from the delivery date.
Return Address:
📦 Modistitch Returns
📍 Bat Di, Quang Trung, Vu Ban, Nam Dinh, Viet Nam
📞 +84 389 323 506
📧 [email protected]
Refund Process:
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Refunds are issued to the original payment method.
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Processing time: 3–5 business days after the returned item is received and inspected.
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Shipping fees are non-refundable unless the return is due to our error or a defective item.
Warranty Policy
We offer a 14-day limited warranty against manufacturing defects and shipping damage.
Covered under warranty:
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Manufacturing defects discovered upon delivery.
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Damage occurring during shipping (must be reported within 7 days of delivery).
Not covered under warranty:
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Normal variations in wood grain, color, or texture.
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Damage caused by misuse, accidents, or washing in a dishwasher.
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Wear and tear from normal use.
Replacement Process:
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Contact our support team at [email protected] with order details and photos of the issue.
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If eligible, we will ship a replacement at no additional cost.
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Processing time: 3–7 business days after approval.
Important Care Instructions:
Handwash only. Dishwashers can cause wood to gray, crack, or warp — using a dishwasher voids the warranty.
Contact Us
📧 [email protected]
📍 Bat Di, Quang Trung, Vu Ban, Nam Dinh, Viet Nam
📞 +84 389 323 506